Returns Policy



We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that returns will need to be sent to the following address:
Reo Straße 16, Würselen, NRW, 52146, Germany

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Germany, shipping your goods may take longer than expected.

You can always contact us for any return questions at

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at

General Questions

What is LazyLash?

How long will it take to deliver my order?

How do I track my order?

Which countries do you ship to?

How do I handle a return or cancellation?

Product Question

Do I need to use glue?

Nope, that's the beauty of the product! Thanks to the Peel&Stick technology you don't need to use any added product. Just peel them off the case and apply them to your lash line and press them on gently. Voila, you are ready to glam!

Can I apply the lashes after applying makeup?

Yes, the adhesive strip works also after you have applied makeup and can be applied afterwards to finish up your look.

Are they waterproof?

Yes. The LazyLash self-adhesive lashes will stay on also if getting wet.

Are they reusable?

LazyLash lashes are reusable for 6+ times, depending on your care. We highly recommend cleaning them from added mascara and returning them to their case after usage to protect the adhesive strip from dust and residue.

What if they don't stick well anymore?

In order to restore the self-adhesive strip we recommend removing added products such as mascara after usage, washing them with warm water and storing them in their case. Clean off further residue and let them dry or gently blow to enhance stickiness.

Do the lashes come with a case?

Yes. Each individual set comes in its own durable, hard-shell compact case and dust-covers. So you can perfectly transport them in your purse or on travels.